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Job Vacancy Announcement Detail


Employer: WORLD CORPORATION
DBA: SAIPAN WORLD RESORT
Address: P.O. Box 500066
Saipan, Northern Mariana Islands
96950 United States
Phone: 670-234-5900
Other Number: 670-234-1067
Contact WORLD CORPORATION via email

Job Vacancy Announcement JVA
JVA Type: Renewal
Island Saipan
FLSA Covered? No, not covered
DOD related? No
PERM related? * No
VEVRAA related? No
Original Number of Openings: 1
Number of Openings Currently Available 1
Specific Worksite location: Beach Road Susupe
Job Classification: Personal Care and Service Occupations
Job Title: Customer Care Supervisor
Announcement Number: 20-05-83744
Job Classification: Personal Care and Service Occupations
Opening Date: 5/27/2020
Closing Date: 6/17/2020
Salary Range: $9.26 to $9.26 / Hourly
Job Title: Customer Care Supervisor
Job Duties: Confer with customers by online webpage and telephone. Check to ensure that appropriate changes were made to resolve customers' problems. Keeps records of customer interactions and transactions, recording details of inquires, complaints or comments, as well as actions taken. Refer unresolved grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
High School Diploma Required? Yes
Qualification Requirements: 12 months of experience as a Customer Care Supervisor is required.
Full or Part Time: Full Time
Hours per Week: 40
Hours per Day: 8
Payment Frequency: Bi-Weekly
Overtime Available: Yes
Overtime Rate: $13.89 - $13.89
Rate x 1.5 per hour Exempted: No
Specify All Payroll Deductions: FICA and Chapter 2
Required tools, supplies and Equipment to be provided: Workers will be provided without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned.
Anticipated starting date of employment: 10/1/2020
Anticipated closing date of employment: 9/30/2021
Housing Provided: No
Food Provided: Yes
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at:
Fringe Benefits: None
Comments: WORLD CORPORATION dba SAIPAN WORLD RESORT is looking to fill one (1) CUSTOMER CARE SUPERVISOR position in Saipan, Commonwealth of the Northern Mariana Islands. Work will be performed only at SAIPAN WORLD RESORT, Susupe, Beach Road, Saipan, Northern Mariana Islands. This is a TEMPORARY, full-time position and we are looking to fill the job opening for employment from 10/01/2020 to 09/30/2021. Terms & Conditions of Employment: Worker will be paid no less than $9.26 per hour. Overtime will be paid at a rate of 1.5 times base hourly rate.. The employer will offer 40 hours of work per week, depending on weather conditions. Work on weekends may be required. Hourly work schedule is 9:00 a.m. to 6:00 p.m. Transportation: The employer will not provide daily transportation to and from the worksite locations in Saipan. If the worker completes 50 percent of the work contract period, the employer will reimburse the worker for transportation and subsistence from the place of recruitment to the place of work. Upon completion of the work contract or where the worker is dismissed earlier, the employer will provide or pay for the worker’s reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer or where the employer has appropriately reported a worker’s voluntary abandonment of employment. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved. Board, Lodging, or Other Facilities: The employer will not provide board, lodging, or other facilities. Tools Equipment & Supplies: The employer will provide workers at no charge all tools, supplies, and equipment required to perform the job. Three-Fourths Guarantee: The employer guarantees to offer work for hours equal to at least three-fourths of the workdays in each 12-week period of the total employment period. Miscellaneous: The employer will use a single workweek as its standard for computing wages due. Workers will be paid bi-weekly by check. The employer will make all the payroll deductions from the worker’s paycheck required by federal and local law and will not make any deductions which are not required by law. The employer will provide on-the-job training. How to apply: Interested applicants may contact employer by email or apply in person at the business location during regular office hours of 9:00 a.m. to 6:00 p.m., Monday through Friday. Applicants are also encouraged to inquire by phone during regular hours. Contact information is provided herein. Applicants may be interviewed for the job opportunity Monday through Friday from 8:00 a.m. through 5:00 p.m.