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Job Vacancy Announcement Detail


Employer: HRC SAIPAN CO.
DBA: HARD ROCK CAFÉ SAIPAN
Address: PMB 103 BOX 10000
SAIPAN, Northern Mariana Islands
96950 United States
Phone: 670-285-7632
Contact HRC SAIPAN CO. via email

Job Vacancy Announcement JVA
JVA Type: Renewal
Island Saipan
FLSA Covered? No, not covered
DOD related? No
PERM related? * No
VEVRAA related? No
Original Number of Openings: 1
Number of Openings Currently Available 1
Specific Worksite location: HARD ROCK CAFÉ SAIPAN, T-Galleria, Garapan, Saipan 96950
Job Classification: Management Occupations
Job Title: OPERATIONS MANAGER
Announcement Number: 20-07-85494
Job Classification: Management Occupations
Opening Date: 7/2/2020
Closing Date: 7/23/2020
Salary Range: $17.23 to $17.23 / Hourly
Job Title: OPERATIONS MANAGER
Job Duties: - Manage HRC Saipan day to day food and beverage and retail store operations. - Meet/surpass sales budget expectations. - Manage and operate an efficient and professional operation, adhering to the company methods and standards. - Maintain strict cost controls - Ensure that appropriate staff levels are in place at all times. - Ensure to provide an authentic experience that “rocks” for the Hard Rock Cafe guests. - Provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock. - Responsible for the development and retention of human capital in his department. - Manage the implementation of training programs for supervisors and staff in his department. - Supervise the performance of restaurant managers and supervisors, guiding them in their efforts on the floor and in the supervision of their staff. - Ensure that an efficient and professional team is in place at all times, replacing those that do not perform, as needed. - Ensure that customers’ expectations are met and attend to any customer complaint. - Come up with new ideas to improve the operations and/or to develop more sales or reduce costs. - Develop and maintain a positive relationship within the business and social community. - Work as a team, helping all employees to complete the required activities that ensure we blow away guest expectations. - Maintain low staff turnover rate and high morale. - Operate ethically to protect the image of Hard Rock Café. ESSENTIAL FUNCTIONS - People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock - Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests - Profit - To operate a financially profitable restaurant and retail business operation - Sales - To grow the business by using innovative sales and marketing concepts NON ESSENTIAL FUNCTIONS - Coordinate operations between departments. - Teach/coach and document employees who fail to meet standards to maintain a high quality workforce. - Present a professional image to employees, guests, clients, owners and investors. - Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business. - Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits. - Develop and maintain positive relationships within the business and social community. - Spearhead philanthropic initiatives. - Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations. - Maintain low staff turnover rate and high morale. - Operate ethically to protect the image of Hard Rock. - Utilize programs designed to help Save the Planet. CORE COMPETENCIES - Understanding the Business – Business Acumen; Functional/Technical Skills; Customer Focus - Getting Organized – Priority Setting; Time Management - Getting Work Done Through Others – Delegation; Developing Direct Reports; Confronting Direct Reports - Energy and Drive – Drive for Results; Action Oriented - Inspiring Others – Managing Vision and Purpose; Motivating Others; Building Effective Teams - Managing Diverse Relationships – Managing Diversity - Acting with Honor and Character – Ethics and Values; Integrity and Trust - Being Open and Receptive – Listening; Composure; Approachability - Hiring and Staffing Plan, Direct or coordinate the operations of public or private sector organizations. Duties and Responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing or administrative services. Will supervise: Sales & Marketing Manager, Restaurant Manager, Kitchen Manager, Accountants, Restaurant Supervisors, Retail Supervisors, Kitchen Supervisor, Hosts, Servers, Bartenders, Retail Sales Associates, Line Cooks, Prep Cooks, Kitchen Helpers, Maintenance Staff/Dishwashers
High School Diploma Required? Yes
Qualification Requirements: MINIMUM - Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on the diversity of human capital. - Strong leadership behaviors coupled with the technical skill set to drive the business toward success. - Proven track record of making high quality decisions and the ability to make complex decisions. - Adherence to health/safety, food safety and alcohol consumption regulations. - Bachelor’s Degree holder or it foreign equivalent education. - Minimum of 2 + previous yrs. experience as Operations Managerial role with heavy volume exposure in a casual themed, full service restaurant LANGUAGE SKILLS - Must possess strong communication and listening skills, excellent speaking, reading and writing. - Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. - Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. PHYSICAL DEMANDS - Managers are expected to be able to perform the job functions with reasonable accommodation.
Full or Part Time: Full Time
Hours per Week: 40
Hours per Day: 8
Payment Frequency: Bi-weekly
Overtime Available: No
Overtime Rate: $0 - $0
Rate x 1.5 per hour Exempted: Yes
Specify All Payroll Deductions: Federal tax and other government deductions as required by law.
Required tools, supplies and Equipment to be provided: Workers will be provided, without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned
Anticipated starting date of employment: 10/1/2020
Anticipated closing date of employment: 9/30/2021
Housing Provided: No
Food Provided: No
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: n.a.
Fringe Benefits: None
Comments: Workmen’s Compensation provided. We are Equal Opportunity Employer and comply with all CNMI and US laws relevant to employment. All jobs pay at least the CNMI wage or more. All qualified applicants will receive serious consideration. Three-fourths Guarantee 655.18(b)(17): “The employer guarantees to offer work for hours equal to at least three-fourths of the workdays in each 12-week period of the total employment period.”