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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | FM CORPORATION |
| DBA: | FM CORPORATION |
| Address: | PO BOX 504351 CK Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-234-4000 |
| Other Number: | |
| Contact FM CORPORATION via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Susupe |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | CUSTOMER SERVICE REPRESENTATIVE |
| Announcement Number: | 20-09-87662 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 9/23/2020 |
| Closing Date: | 10/14/2020 |
| Salary Range: | $12.57 to $12.57 / Hourly |
| Job Title: | CUSTOMER SERVICE REPRESENTATIVE |
| Job Duties: | Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | At least High school graduate. Work and Training Experience: number of months required - at least 6 months. Special Requirements: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Strong analytical, communication, and computer skills. Applicants either US Citizen workers or CW-1 workers must provide Diploma/School credentials, Training/Employment Certificate. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $18.86 - $18.86 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Taxes and other CNMI deductions |
| Required tools, supplies and Equipment to be provided: | Workers will be provided, without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned. |
| Anticipated starting date of employment: | 10/1/2020 |
| Anticipated closing date of employment: | 9/30/2021 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | n/a |
| Fringe Benefits: | Three-Fourths Guarantee: Workers will be offered employment for a total number of work hours equal to at least threefourths of the workdays of the total period that begins with the first workday after the arrival of the worker at the place of employment or the advertised contractual first date of need, whichever is later, and ends on the expiration date specified in the work contract or in its extensions, if any. Transportation and Subsistence: If the worker completes 50 percent of the work contract period, the employer will provide, reimburse, or advance payment for the worker’s transportation and subsistence from the place of recruitment to the place of work. Upon completion of the work contract or where the worker is dismissed earlier, the employer will provide or pay for the worker’s reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer or where the employer has appropriately reported a worker’s voluntary abandonment of employment. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved. |
| Comments: | Interested applicants who meet the stated job requirements must submit a resume, police clearance with supporting documents via e-mail at aldrin@fmcorporation.net. Applicants may also submit their documents personally at the FM Corporation office, Marianas Business Plaza, Susupe, Saipan MP 96950 every Tuesday and Thursday from 1:30 P.M. to 4:00 P.M. Applications will be considered if submitted within the recruitment period. |