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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Asia Pacific Hotels Inc. |
| DBA: | Century Hotel |
| Address: | Building #7325, Chalan Pali Arnold Road, P.O.Box 10000 PMB 1028 PPP Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-235-3715 |
| Other Number: | 670-235-3712 |
| Contact Asia Pacific Hotels Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Saipan and at all Century Hotel offices |
| Job Classification: | Personal Care and Service Occupations |
| Job Title: | Guest Relations Agent |
| Announcement Number: | 22-08-97372 |
| Job Classification: | Personal Care and Service Occupations |
| Opening Date: | 8/10/2022 |
| Closing Date: | 8/31/2022 |
| Salary Range: | $7.25 to $7.69 / Hourly |
| Job Title: | Guest Relations Agent |
| Job Duties: | Meet and greet arriving guest and bid them farewell as they leave the Hotel. Review arrival list daily. Assist in preparing and distributing welcome amenities. Attends promptly to guests’ inquiries and assists them with their needs. Handles guest complaints and provides them with solutions to their issues or concerns. Make reservations for patrons such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. Provide directions and information about local features, such as shopping, dining, nightlife, or recreational destinations. Make travel arrangements for sightseeing or other tours. Receive, store, or deliver luggage or mail. Plan special events, parties, or meetings, which may include booking musicians or celebrities. Provide food and beverage services to guests. Clean and tidy hotel lounge. Cross-train with other departments. Provide business services for guests, such as sending or receiving faxes or shipping packages. Arrange childcare services for guests. Pick-up and deliver items or run errands for guests. Pick-up up and/or drop-off guests to and from the hotel/airport or other locations. Carry out unusual requests, such as searching for hard-to-find items. Perform office duties on a temporary basis when needed. Arrange for interpreters or translators when patrons require such services. Assist and coordinate with other Front Office staff, Housekeeping staff, Maintenance staff, Bartender staff, the Operations Manager, and the General Manager in managing bookings, orders, inventory supplies, and merchandise distribution. Other duties and responsibilities as needed/instructed may also be assigned. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | High School graduate or GED. Must have at least one (1) year previous work experience as a Guest Relations Agent in a full-service hotel. Language speaking skill in Japanese, Korean, or Mandarin Chinese is highly advantageous. Must be able and willing to work flexible schedules including nights, early morning hours, weekends, holidays/special events, and during inclement weather. Must be able to lift at least 15-pound items and carry it for at least 100 yards, with or without using a trolley, and move up to 50-pound items using a trolley. Must be able to drive company vehicles safely. |
| Full or Part Time: | Full Time |
| Hours per Week: | 7 |
| Hours per Day: | 32 |
| Payment Frequency: | Biweekly |
| Overtime Available: | Yes |
| Overtime Rate: | $10.88 - $11.54 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | CNMI and Federal Taxes. Share in medical insurance 401(k) retirement plan is optional. |
| Required tools, supplies and Equipment to be provided: | Workers will be provided, without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned. |
| Anticipated starting date of employment: | 8/15/2022 |
| Anticipated closing date of employment: | 8/15/2050 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | Paid Leave, Holiday Pay, and 401(k) Retirement Plan subject to company policy. |
| Comments: | Prospective U.S. worker applicants are advised to apply for the job opportunity directly with the employer by: a) sending a resume via email to Mr. Ivan Quichocho, Asia Pacific Hotels Inc D/B/A Century Hotel with postal address P.O. Box 10000 PMB 1028 PPP, Saipan, MP, 96950; or hand deliver to either the employer's HR Office located on the 2nd floor of the POI Building, GSE Area, International Terminal Lp, I'fadang, Saipan, during regular office hours from 8:00AM to 5:00PM, Monday-Friday, with telephone number +1 (670) 235-3715 or at the Century Hotel located on Chalan Pali Arnold Road, Garapan Village from 8:00AM-10:00PM, Sundays thru Saturdays; b) picking up an application form and submitting a filled-out document along with the resume via email at ceti.hr@saipan.travel or in person at the employer's HR Office or at the Hotel during regular office hours, c) via the CNMI Department of Labor's website: https://www.marianaslabor.net |