Vacancies
Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | V-KOOL MARIANAS USA LLC. |
| DBA: | V-KOOL MARIANAS USA LLC. |
| Address: | P.O. Box 501766 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-8938 |
| Other Number: | 670-287-5665 |
| Contact V-KOOL MARIANAS USA LLC. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Mike's Bldg., 1st Floor, Beach Rd, Tun Segundo, Chalan Kanoa |
| Job Classification: | Sales and Related Occupations |
| Job Title: | 43-4051.00 - Customer Service Representative |
| Announcement Number: | 22-10-99862 |
| Job Classification: | Sales and Related Occupations |
| Opening Date: | 10/13/2022 |
| Closing Date: | 11/3/2022 |
| Salary Range: | $9.79 to $9.79 / Hourly |
| Job Title: | 43-4051.00 - Customer Service Representative |
| Job Duties: | CONFER WITH CUSTOMERS BY TELEPHONE OR IN PERSON TO PROVIDE INFORMATION ABOUT PRODUCTS OR SERVICES, TAKE OR ENTER ORDERS, CANCEL ACCOUNTS, OR OBTAIN DETAILS OF COMPLAINTS. CHECK TO ENSURE THAT APPROPRIATE CHANGES WERE MADE TO RESOLVE CUSTOMERS' PROBLEMS. KEEP RECORDS OF CUSTOMER INTERACTIONS OR TRANSACTIONS, RECORDING DETAILS OF INQUIRIES, COMPLAINTS, OR COMMENTS, AS WELL AS ACTIONS TAKEN. RESOLVE CUSTOMERS' SERVICE OR BILLING COMPLAINTS BY PERFORMING ACTIVITIES SUCH AS EXCHANGING MERCHANDISE, REFUNDING MONEY, OR ADJUSTING BILLS. COMPLETE CONTRACT FORMS, PREPARE CHANGE OF ADDRESS RECORDS, OR ISSUE SERVICE DISCONTINUANCE ORDERS, USING COMPUTERS. REFER UNRESOLVED CUSTOMER GRIEVANCES TO DESIGNATED DEPARTMENTS FOR FURTHER INVESTIGATION. DETERMINE CHARGES FOR SERVICES REQUESTED, COLLECT DEPOSITS OR PAYMENTS, OR ARRANGE FOR BILLING. CONTACT CUSTOMERS TO RESPOND TO INQUIRIES OR TO NOTIFY THEM OF CLAIM INVESTIGATION RESULTS OR ANY PLANNED ADJUSTMENTS. SOLICIT SALES OF NEW OR ADDITIONAL SERVICES OR PRODUCTS. ORDER TESTS THAT COULD DETERMINE THE CAUSES OF PRODUCT MALFUNCTIONS. OBTAIN AND EXAMINE ALL RELEVANT INFORMATION TO ASSESS VALIDITY OF COMPLAINTS AND TO DETERMINE POSSIBLE CAUSES, SUCH AS EXTREME WEATHER CONDITIONS THAT COULD INCREASE UTILITY BILLS. REVIEW CLAIMS ADJUSTMENTS WITH DEALERS, EXAMINING PARTS CLAIMED TO BE DEFECTIVE, AND APPROVING OR DISAPPROVING DEALERS' CLAIMS. REVIEW INSURANCE POLICY TERMS TO DETERMINE WHETHER A PARTICULAR LOSS IS COVERED BY INSURANCE. COMPARE DISPUTED MERCHANDISE WITH ORIGINAL REQUISITIONS AND INFORMATION FROM INVOICES AND PREPARE INVOICES FOR RETURNED GOODS. RECOMMEND IMPROVEMENTS IN PRODUCTS, PACKAGING, SHIPPING, SERVICE, OR BILLING METHODS AND PROCEDURES TO PREVENT FUTURE PROBLEMS |
| High School Diploma Required? | Yes |
| Qualification Requirements: | Previous work-related skill, knowledge, or experience is required for these occupations. |
| Full or Part Time: | Full Time |
| Hours per Week: | 35 |
| Hours per Day: | 7 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $14.69 - $14.69 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Applicable CNMI & Federal Tax |
| Required tools, supplies and Equipment to be provided: | None |
| Anticipated starting date of employment: | 12/1/2022 |
| Anticipated closing date of employment: | 11/30/2023 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | None |
| Comments: | The job opportunity is a temporary, full-time position commencing on Dec. 01, 2022 to Nov. 30,2023 THREE-FOURTHS GUARANTEE: Workers will be offered employment for a total number of work hours to equal to at least three-fourths of the workdays of the total period that begins with the first workday after the arrival of the worker at the place of employment or the advertised contractual first date of need, whichever is later, and ends on the expiration date specified in the work contract or in its extensions, if any. TRANSPORTATIONS AND SUBSISTENCE: If the worker completes fifty (50) percent of the work contract period, the employer will provide, reimburse or advance payment for the worker's transportation and subsistence from the place of recruitment to the place of work. Upon completion of the work contract or where the worker is dismissed earlier, the employer will provide or pay for the worker's reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer or where the employer has appropriately reported a worker's voluntary abandonment of employment. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved. Interested applicants may apply with V-KOOL Marianas USA, LLC. either via hand delivery, mail or email. All employment applications and resume' must be received no later than the closing date shown above. Applicants may be interviewed for the job opportunity during regular office hours: Mr. Edward Sikayun, First Floor, Mikes Building, Tun Segundo St., Beach Road, Chalan Kanoa, P.O. Box 501766, Saipan MP, 96950, Office Hours: Monday thru Friday ~ 9:00am to 5:00pm Email: edsikayun@ymail.com Tel.No. (670) 235-8938/ (670) 287-5665 |