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Job Vacancy Announcement Detail


Employer: Crowne Plaza Resort Saipan
DBA: Crowne Plaza Resort Saipan
Address: Coral Tree Avenue
Saipan, Northern Mariana Islands
96950 United States
Phone: 670-234-6412
Contact Crowne Plaza Resort Saipan via email

Job Vacancy Announcement JVA
JVA Type: New
Island Saipan
FLSA Covered? Yes, covered
DOD related? No
PERM related? * No
VEVRAA related? No
Original Number of Openings: 1
Number of Openings Currently Available 1
Specific Worksite location: Coral Tree Avenue, Garapan
Job Classification: Management Occupations
Job Title: Executive Housekeeper
Announcement Number: 22-11-100275
Job Classification: Management Occupations
Opening Date: 11/17/2022
Closing Date: 12/8/2022
Salary Range: $19.45 to $25 / Semi-Monthly
Job Title: Executive Housekeeper
Job Duties: As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences. This role is the top position in Housekeeping Department and will report to the Director of Rooms at an upscale resort hotel. Actively drive recruitment, succession planning and onboarding across hotel operations in conjunction with HR and maintain a climate that attracts, retains, and motivates top quality talent. Ensure the housekeeping team are up-to-date with core and essential trainings; and a continuous succession planning program is in place. Manage performance of team through IHG tools ensuring all colleagues receive regular performance feedback, quarterly check in conversations, annual performance review and that team member development plans are in place. Overseeing all disciplinary procedures in line with Resort guidelines. Lead the team by example by promoting and maintaining a safe and positive workplace. Develop a Housekeeping orientation and on-boarding plan for new team members. Promote teamwork and quality service through daily communication and coordination with other departments. Manage daily staff assignments, communicate goals, and ensure compliance of policies and procedures. Conduct pre-shift briefings and review all information pertinent to the day’s activities. Review Housekeeping staff operations and initiate performance appraisals, salary adjustments, disciplinary measures, and other HR-related actions. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Maintain proper inventory levels managing cost per room for supplies and labor. Control expenses within all areas of housekeeping. Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business. Deliver Crowne Plaza Brand Promise and Service Signatures to daily work. Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s on you to make rooms special and memorable for guests. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Carry out special requests from guests, VIPs, repeat visitors and club members. Drive collaboration and quality service across the hotel through daily communication and coordination with other departments. Ensure that all guest issues are addressed in a timely and professional manner. Analyze guest satisfaction data with Director of Rooms to ensure that plans are developed and implemented to achieve established goals. Regularly review guest feedback and ratings and consider corrective actions to be implemented. Participate in the development and implementation of the annual and quarterly action planning to achieve optimum guest satisfaction and hotel compliance with all standards and requirements. Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures. Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommending corrective actions to prevent or minimize the chance of recurrence. Champion to IHG Way of Clean. Demonstrate an understanding of Code of Conduct and Crisis Management ensuring the dissemination of information the team. Ad-hoc duties –you’ll support the team operationally and other hotel departments as required. Perform other duties as assigned.
High School Diploma Required? Yes
Qualification Requirements: High School Diploma or equivalent. Five (5) years supervisory housekeeping experience preferably in a full-service hotel of similar complexity. Some college preferred. Must speak fluent English. Other languages preferred. Communication skills are utilized a significant amount of time when interacting with guests and employees. Problem solving, reasoning, analytical, motivating, and training abilities are often used when coordinating functions, and performing general management duties. Math skills, reading, and writing are used when completing paperwork, budgets, and other reports. Must possess or be able be able to obtain a government-issued driver’s license. Must be able to work nights, weekends, holidays, and during inclement weather. Excellent interpersonal skills to build relationships internally and externally. Carrying, lifting, pushing and/or pulling items weighing up to 50 pounds. Frequently standing up and moving about the facility. Frequently handling objects and equipment to maintain the facility. Frequently bending, stooping, kneeling, climbing and crawling. CPR and First Aid certification, BT-A certification.
Full or Part Time: Full Time
Hours per Week: 40
Hours per Day: 8
Payment Frequency: Bi-weekly
Overtime Available: No
Overtime Rate: $ - $
Rate x 1.5 per hour Exempted: Yes
Specify All Payroll Deductions: Federal and local taxes and other deductions as required by Federal and local laws. Employee share medical insurance and 401k retirement plan.
Required tools, supplies and Equipment to be provided: Tools, supplies and equipment required for this position will be provided by the Resort.
Anticipated starting date of employment: 11/28/2022
Anticipated closing date of employment: 11/27/2023
Housing Provided: Yes
Food Provided: Yes
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: n/a
Fringe Benefits: We’ll reward all your hard work with competitive salary and benefits including fringe benefits as approved by Management. Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests
Comments: Applications may be requested and submitted via email at hr.cprsaipan@ihg.com Resumes may also be submitted to hr.cprsaipan@ihg.com CROWNE PLAZA RESORT SAIPAN IS AN EQUAL OPPORTUNITY EMPLOYER.