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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Micronesia Resort Inc. |
| DBA: | Micronesia Resort Inc. |
| Address: | P.O. Box 5152 CHRB Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-322-3311 |
| Other Number: | 670-285-1711 |
| Contact Micronesia Resort Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Chalan Pale Arnold Main Road, San Roque |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | Customer Service Representatives |
| Announcement Number: | 23-01-100590 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 1/30/2023 |
| Closing Date: | 2/20/2023 |
| Salary Range: | $10 to $10 / Hourly |
| Job Title: | Customer Service Representatives |
| Job Duties: | Assist to Conduct training classes, which include content about the job, the Company, and different customer service programs. Assist hotel departments and outlets with updating training programs to meet their needs. Drive improvements in the existing team, onboard new hires, and be responsible for the quality assurance of the department’s customer interactions. Support and Deliver soft skill and product training to newly recruited employees.Support and Create learning experiences that equip new and long-term employees to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching. Update, maintain and present training materials and programs. Support and Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes. Assist Learning Manager and campaign owners to identify learning gaps and identify learning solutions. Support and Track and analyze training programs by examining performance. Support and Create stand-alone training modules for new or existing team members, as and when required.Participate in identifying program needs, obtaining technical data and scheduling programs. Maintain training records and scores achieved. Provide support to new hires when not conflicting with delivery commitments. Perform activities in the human resources area such as recruitment of interns and J1 interns screening of application, interviewing, responsible for the on boarding processing, on the job training orientation, and monitor work place safety condition. Responsible to plan, supervise, and report to intern's academic institution of their training and evaluation progress. Support and deliver soft skill and product training to newly recruited employees. Support and create learning experiences that equip new and long-term employees to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching. Assist departmental manger/director to implement SOP for hotelier standard of F.U.N. service philosophy to include development of campaign awareness, employee activities, general staff meeting, employee communication meeting, employee recognition programs in an effort to improve the gaps and/or identify appropriate solutions. Support and create stand-alone training modules for new or existing team members, as when required. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | Requires an Associate's Degree in Hotel Hospitality or a related field. Have a minimum of 12 months of work experience in customer services and administrative procedures. Attention to detail, a working understanding of Human Resource principles, practices, and procedures. Be able and willing to work in flexible shifts, days, evenings, nights, weekends and holidays. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | bi/weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Chapter 2 local tax/Chapter 7 federal tax/optional $50.00 dorm and health insurance |
| Required tools, supplies and Equipment to be provided: | Company Uniform and equipment necessary to perform required task |
| Anticipated starting date of employment: | 5/1/2023 |
| Anticipated closing date of employment: | 4/30/2024 |
| Housing Provided: | Yes |
| Food Provided: | Yes |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | n/a |
| Fringe Benefits: | duty meal, (15) days paid vacation leave after one (1) year of service, 9 holiday pay, optional health insurance and optional housing |
| Comments: | The job opportunity is a temporary, full-time position commencing May 01, 2023, to April 30, 2024. THREE-FOURTHS GUARANTEE: Workers will be offered employment for a total of number of work hours equal to at least three fourths of the workdays of the total period and begins with the first workday after the arrival of the worker at the place of employment of the advertised contractual first date of need, whichever is later, and ends on the expiration date specified in the work contract or in its extensions, if any. TRANSPORTATION AND SUBSISTENCE: If the worker completes 50 percent of the work contract period, the employer will provide reimburse, or advance payment for the worker's transportation and subsistence from the place of recruitment to the place of work. Upon the completion of the work contract or where the worker is dismissed earlier, the employer will provide or pay for the worker's reasonable cost of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer or where the employer has appropriately reported a worker's voluntary abandonment of employment. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved. Interested applicants can apply with Micronesia Resort Inc. dba: Kensington Hotel Saipan via walk-in at San Roque, Monday-Friday, 8:00am-5:00pm except for holiday or submit resume via email at hr@mrisaipan.com or via website: http://kensingtonsaipan.com/en/recruit.php or https://marianaslabor.net/ Interested applicant may contact Human Resources telephone number (670)322-3311 extension 4503. You may also contact Mr. John Casauran at 670-237-4503. Applicant is required to complete the company employment application via email and/or (30) minutes before the schedule interview is conducted |