Vacancies

Vacancies > Job Vacancy Announcement Detail

Job Vacancy Announcement Detail

Employer:	Crowne Plaza Resort Saipan
DBA:	Crowne Plaza Resort Saipan
Address:	Coral Tree Avenue Saipan, Northern Mariana Islands 96950 United States
Phone:	670-234-6412
Other Number:
Contact Crowne Plaza Resort Saipan via email

Job Vacancy Announcement	JVA
JVA Type:	Replacement
Island	Saipan
FLSA Covered?	Yes, covered
DOD related?	No
PERM related? *	No
VEVRAA related?	No
Original Number of Openings:	1
Number of Openings Currently Available	1
Specific Worksite location:	Coral Tree Avenue, Garapan
Job Classification:	Management Occupations
Job Title:	Front Office Manager
Announcement Number:	23-02-100626
Job Classification:	Management Occupations
Opening Date:	2/3/2023
Closing Date:	2/24/2023
Salary Range:	$19.5 to $25 / Monthly
Job Title:	Front Office Manager
Job Duties:	As Front Office Manager you will lead the day-to-day operations of the Rooms Division and are responsible for the effective running of Hotel Services across Front Office and Housekeeping to ensure the achievement of established Crowne Plaza quality, guest and colleague standards along with departmental revenue and profit goals. This is a critical position requiring proven capability in creating a positive and productive work environment. Your strength will be your ability to build, motivate, and lead an effective team that delivers results and is highly engaged. People Actively drive recruitment, succession planning and onboarding across hotel operations in conjunction with HR and maintain a climate that attracts, retains, and motivates top quality talent. Ensure the hotel services team are up-to-date with core and essential trainings; and a continuous succession planning program is in place. Manage performance of team through IHG tools ensuring all colleagues receive regular performance feedback, quarterly check in conversations, annual performance review and that team member development plans are in place. Overseeing all disciplinary procedures in line with Resort guidelines. Lead the team by example by promoting and maintaining a safe and positive workplace. Develop a Front Office orientation and on-boarding plan for new team members. Promote teamwork and quality service through daily communication and coordination with other departments. Manage daily staff assignments, communicate goals, and ensure compliance of policies and procedures. Conduct pre-shift briefings as needed. Review Rooms staff operations and initiate performance appraisals, salary adjustments, disciplinary measures, and other HR-related actions. Financial Ensure all credit and financial transactions are handled in a secure manner, CSA compliance is understood and executed by all colleagues. In consultation with Finance Lead, maintain policies procedures for security of monies, credit and financial transactions, guest security and inventory control. Support DOO and GM in annual budget preparations, forecasting, IHG policy implementation and operating within the approved budgets, policies & guidelines. Monitor budget and control expenses with a focus on housekeeping productivity, laundry expenses and labor costs. Manage and closely monitor payroll efficiency and productivity through careful personnel planning, payroll productivity meetings and the use of IHG scheduling tools such as Kronos. In partnership with the Sales Lead, drive revenue by identifying additional sales opportunities and implementing revenue generating ideas accordingly. Drive revenue - you will be an expert in maximizing occupancy and average rate to ensure we perform competitively against the market. You’ll use company systems and processes to maximize total revenue through walk-ins, up selling, promotions and incentive schemes. Guest Experience Respond appropriately to guest comments and complaints (including social media), solicit feedback and build relationships that drive continuous improvements in guest satisfaction. Drive collaboration and quality service across the hotel through daily communication and coordination with other departments. Conduct routine inspections of the hotel’s outlets and public areas and take immediate actions to correct any deficiencies Responsible Business Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals. Regularly review guest feedback and ratings and consider corrective actions to be implemented. Drives development and implementation of the annual and quarterly action planning to achieve optimum guest satisfaction and hotel compliance with all standards and requirements. Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures. Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommending corrective actions to prevent or minimize the chance of recurrence. Take the lead in a crisis in alignment with the hotel’s Crisis Manual. Conversant with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat etc. Demonstrate an understanding of Code of Conduct, IHG Way of Clean, Crisis Management ensuring the dissemination of information the team. Ad-hoc duties –you’ll support the team operationally and other hotel departments as required.
High School Diploma Required?	Yes
Qualification Requirements:	Education: Bachelor’s Degree in Hospitality Management or Business Management or equivalent Service years : At least 5 years of experience managing guest services in a Resort environment. Should demonstrate Excellent understanding of hotel systems and revenue management principles. Demonstrated project management abilities, and experience both working independently on projects as well as collaborating across functions and departments. Knowledge and skills Communication skills are utilized a significant amount of time when interacting with guests and employees. Problem solving, reasoning, analytical, motivating, and training abilities are often used when coordinating functions, and performing general management duties. Math skills, reading, and writing are used when completing paperwork, budgets, and other reports. Must possess or be able be able to obtain a government-issued driver’s license. Must be able to work nights, weekends, holidays, and during inclement weather. Excellent interpersonal skills to build relationships internally and externally. Language: Fluent in English (speaking, listening, reading and writing)
Full or Part Time:	Full Time
Hours per Week:	40
Hours per Day:	8
Payment Frequency:	Bi-weekly
Overtime Available:	No
Overtime Rate:	$ - $
Rate x 1.5 per hour Exempted:	Yes
Specify All Payroll Deductions:	CNMI and Federal Taxes, share in medical insurance and 401K retirement plan, if applicable.
Required tools, supplies and Equipment to be provided:	Tools, supplies, and equipment required for this position will be provided by the employer without charge or deposit fee.
Anticipated starting date of employment:	2/27/2023
Anticipated closing date of employment:	2/26/2024
Housing Provided:	Yes
Food Provided:	Yes
Transportation required:	No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at:	0
Fringe Benefits:	Paid Leave, Holiday Pay, and 401k retirement plan subject to Company policy.
Comments:	Prospective applicant can apply with Crowne Plaza Resort Saipan via hand delivery, mail, and email. Applicants may obtain application forms and submit along with their resume via email at hr.cprsaipan@ihg.com or in person at the Human Resources Office located on the second floor of Crowne Plaza Resort Saipan, Coral Tree Avenue, Garapan, Saipan, MP 96950 Office Hours: Monday through Friday (8:00AM to 5:00PM) Tel No. (670) 234-6412 or 234-7171.